The Great Room Offices — a co-working space at One George Street in Singapore
Imagine you have a snazzy DSLR camera lying in your cupboard. It was a gift from your mother, and most of the time it lies unused (sorry ma!). You might dust it off just three times a year. What a waste, right? Now, imagine you can rent it to a friend; he won’t need to shell out for his own camera, and you get paid. That scenario describes the sharing economy in a nutshell: you borrow or rent assets owned by someone else.
Streetbank, a platform that allows neighbours to share everything from gardening tools to their gardening skills, does exactly this. “I borrowed rollerblades from my neighbour Karim,” says Streetbank user Rana, in Cairo, on the site. “Now I can rollerblade and Karim has become a friend.” The end result, according to Streetbank: “Friendlier neighbourhoods, money saved and less stuff wasted and ending up in landfills.”
In the coming years, revolutions like the Internet of Things, the internetworking of connected devices, will make transactions like this even more exciting. Imagine owners with the ability to keep track of their leased objects on GPS. Or consumers getting smartphone notifications about rentable products they pass on the street based on one’s purchaser profile. Pretty groundbreaking — but the sharing economy is already exciting enough right now. Here’s how.
Room for Trust
You might not be familiar with Streetbank yet, although The Times named it as “one of 50 websites you can’t live without”. So let’s take another example of the sharing economy you have heard of: Airbnb. It certainly wasn’t the first accommodation-sharing site, but it is now among the most successful. Not that this was always the case.
As Joe Gebbia, co-founder of Airbnb, shared in a TED Talk, early investors into the business were wary. “We’ve all been taught as kids, strangers equal danger,” says Gebbia. At best, people will trust a small subset of people who are most like them in terms of age, ethnicity and geography. “The more different somebody is, the less we trust them,” he adds.
Unless, like Airbnb, you design a system where customers can connect with home-sharers, and both can share information about themselves. Once users get enough ratings, “high reputation beats high similarity”. In essence, “the right design can actually help us overcome one of our most deeply rooted biases.”
What’s going on here? It can be easy for us to focus on the high-tech algorithms and digitally enabled accessibility behind sharing platforms — it’s all so futuristic. But on a sociological level, the sharing economy at its best is replicating older, more open ways of consumption — and changing our behaviour for the better.
So says researcher Rachel Botsman (an academic and author who coined the term “collaborative consumption” in her book What’s Mine is Yours). “We now live in a global village where we can mimic the ties that used to happen face to face,” she says in her own TED Talk. “So what’s actually happening is that social networks and real-time technologies are taking us back. We’re bartering, trading, swapping.”